Service Delivery Policy
Last updated: 11 November 2026
Niyora is software used online. Nothing physical is shipped, and there is no delivery charge. Everything you buy - a plan, additional people, modules, extra client blocks or credit packs - is delivered to your firm's Niyora account. Niyora is operated by Ethex Solutions Private Limited (CIN U58200KA2026PTC229215), registered office No. 5, NSB Arcade, 4th Floor, Above Navrathan Jewellers, Kanakapura Main Road, Raghuvanahalli, Bengaluru, Karnataka 560109.
1. When you get what you paid for
| How you paid | When it reaches your account |
|---|---|
| Online (UPI, card or net banking, through Cashfree Payments) | As soon as the payment is confirmed - normally within a few minutes |
| Bank transfer | When we have checked the transfer against your order's reference - within 1 working day of your reporting the UTR on Billing & Usage |
A move to a smaller plan starts on the day after your paid period ends, as described in our Refund & Cancellation Policy.
2. What you receive
- The plan, people, modules, client blocks or credits on the order, shown on Billing & Usage.
- A GST tax invoice, emailed to your firm's administrators and available to download on Billing & Usage.
- For a new firm, sign-in details for the email address given at sign-up.
3. If something has not arrived
If a paid order is not showing on Billing & Usage within the times above, write to support@niyora.net or call +91 63600 14208 with the order reference. If we cannot apply it, you may ask for a refund under the Refund & Cancellation Policy.
Questions? Contact support@niyora.net, or see Contact us.