Refund & Cancellation Policy

Last updated: 11 November 2026

This policy explains how you cancel something you have bought on Niyora and when we refund a payment. Niyora is operated by Ethex Solutions Private Limited (CIN U58200KA2026PTC229215), registered office No. 5, NSB Arcade, 4th Floor, Above Navrathan Jewellers, Kanakapura Main Road, Raghuvanahalli, Bengaluru, Karnataka 560109. It forms part of our Terms of Service.

1. How Niyora is paid for

Niyora is prepaid. A plan (monthly or yearly), additional people, modules, extra client blocks and credit packs are each bought as an order on Billing & Usage, and paid for before the period or credits they cover. Nothing renews or is charged automatically: when a period ends, you choose whether to pay for the next one.

2. Cancelling

An order you have not paid yet. Cancel it on Billing & Usage at any time. Nothing is charged. While an online payment for it is open, cancelling waits until that payment has closed (a few minutes). An order not paid within 7 days expires; place a new one at the day's price.
A plan you no longer want. Simply do not pay for the next period. You keep everything you paid for until the last day of the current period. There is no cancellation fee and no notice period.
When a period ends unpaid. Everything keeps working for 7 days. Your account is then read-only for 30 days: you can see and export everything, but not add or change anything. After that only Billing & Usage stays open until you renew. Renewing restores everything at once, and nothing is deleted because a period ended (see Data Retention & Deletion).
Moving to a smaller plan. The smaller plan starts the day after your paid period ends, so the time you have already paid for is never cut short. Until then you can ask us to cancel the change.
Your account. You may stop using Niyora at any time. On request we make your data available for export before deletion, as described in Data Retention & Deletion.
A free trial needs no payment, so there is nothing to cancel.

3. When we refund

Because every period is chosen and paid for in advance, fees for a period that has started are not refundable, and credits already used are not refundable. We will refund in full:

a duplicate payment, or a payment for more than the order's amount (the excess). A second online payment for an order that is already paid is refunded automatically;
a payment we received for an order we could not apply to your account, if you would rather have the money back than have us apply it. An online payment that cannot be applied (for example, an order that changed while you were paying) is refunded automatically;
an amount charged in error, for example the wrong plan or a price that did not match the order;
a change you cancelled before it started, such as a move to a smaller plan that you paid for and then called off.

Where the law gives you a further right to a refund, this policy does not limit it.

4. How to ask for a refund

Write to support@niyora.net or call +91 63600 14208 within 30 days of the payment, from the email address of an administrator of your firm, with the order reference (for example NY4K7Q2M, shown on Billing & Usage and on the invoice) and what went wrong. We reply within 2 working days.

5. How and when a refund is paid

An approved refund goes back the way you paid: to the same card, UPI account or bank account through Cashfree Payments for an online payment, or by bank transfer to the account the payment came from.
We start it within 5 working days of approving it. A card or UPI refund usually reaches you 5-7 working days after that, depending on your bank.
We issue a GST credit note for the refunded amount against the original tax invoice, and email it to your firm's administrators.
TDS. If your firm deducts TDS, pay the order amount less the TDS by bank transfer and send us the TDS certificate (Form 16A). We match the order as paid in full once the certificate's amount agrees.

Questions? Contact support@niyora.net, or see Contact us.